Need to set up approval notification for requested item

[Musab Rasheed]

Hi Folks,

I need to setup approval notification for my catalog item. currently I have configured one notification which is running on Sys approval table and event i have selected is 'approval.inserted' but the problem is this notification is triggering for change request as well. kindly help me on this. it's very urgent.

Below is the screenshot of things i need to include in my email template. suggest me how can i include few things from SC_REQUEST as well. thanks

[Musab Rasheed]

Thanks a lot. let me test it..:). moreover for including request or requested item details in email body i need to create email template and in that i need to add code right.? can you see above screenshot and suggest me if you have any sample code that would be helpful for me.

[Harish KM]

Yes you can write email template on sc_req_item table and get the values

http://wiki.servicenow.com/index.php?title=Email_Templates#gsc.tab=0

[Musab Rasheed]

Thanks a lot , one last question. I'm creating email template and selecting table as 'Sysapproval' . I'm i doing correct or i can select Requested Item table name and start fetching information using picker. please guide.

[Harish KM]

you need to get the values from request item table not approver table so table would be sc_req_item.

[Musab Rasheed]

Hi Harish,

Thanks for lot for the response. but i have one more doubt here. i need to trigger notification for only one catalog item. how can i do this. in condition builder I'm not finding anything can you help me on this below is the screenshot.