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12-18-2023 07:23 AM
When i change a field (date) on a work task record, how can i make a work flow to also change a field in a work order record match that same change?
Thanks.
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12-18-2023 08:58 AM
@cpinedatx94 You can create an onUpdate business rule on work order task which will set the date and time field on the parent work order.
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12-18-2023 08:07 AM
Hi @cpinedatx94
Could you please provide more details please what field you are changing, you do via BR as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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12-18-2023 08:11 AM
I have a date field in my Work order task record. When this date field is set or changed i need a workflow or script to automatically also change a date field to match it in the parent work order.
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12-18-2023 08:15 AM
Hi @cpinedatx94
Have look here to get an idea
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-18-2023 08:36 AM
What i need to do has nothing to do with the state flow of the record. I simply need a field on my work order to match a field on my work order task when it is changed.
Example:
Time and date field is set to 12:00pm on work order task
then
Time and date field is automatically populated is automatically populated with the same value on work order.