Need Work Flow help

cpinedatx94
Tera Expert

When i change a field (date) on a work task record, how can i make a work flow to also change a field in a work order record match that same change? 

 

Thanks.

 

1 ACCEPTED SOLUTION

@cpinedatx94 You can create an onUpdate business rule on work order task which will set the date and time field on the parent work order.

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @cpinedatx94 

 

Could you please provide more details please what field you are changing, you do via BR as well. 

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Dr. Atul G. - Learn N Grow Together
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I have a date field in my Work order task record. When this date field is set or changed i need a workflow or script to automatically also change a date field to match it in the parent work order.

Hi @cpinedatx94 

 

Have  look here to get an idea

 

https://www.servicenow.com/community/developer-forum/business-rule-change-task-to-update-parent-chan...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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What i need to do has nothing to do with the state flow of the record. I simply need a field on my work order to match a field on my work order task when it is changed.

 

Example:

Time and date field is set to 12:00pm on work order task

then

Time and date field is automatically populated is automatically populated with the same value on work order.