Need Work Flow help

cpinedatx94 · ‎12-18-2023

When i change a field (date) on a work task record, how can i make a work flow to also change a field in a work order record match that same change?

Thanks.

Sandeep Rajput · ‎12-18-2023

@cpinedatx94 You can create an onUpdate business rule on work order task which will set the date and time field on the parent work order.

View solution in original post

Dr Atul G- LNG · ‎12-18-2023

Hi @cpinedatx94

Could you please provide more details please what field you are changing, you do via BR as well.

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cpinedatx94 · ‎12-18-2023

I have a date field in my Work order task record. When this date field is set or changed i need a workflow or script to automatically also change a date field to match it in the parent work order.

Dr Atul G- LNG · ‎12-18-2023

Hi @cpinedatx94

Have look here to get an idea

https://www.servicenow.com/community/developer-forum/business-rule-change-task-to-update-parent-chan...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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cpinedatx94 · ‎12-18-2023

What i need to do has nothing to do with the state flow of the record. I simply need a field on my work order to match a field on my work order task when it is changed.

Example:

Time and date field is set to 12:00pm on work order task

then

Time and date field is automatically populated is automatically populated with the same value on work order.