'New' button on change task related list.

[Sam Ogden]

Hi All,

We have the related list on Change request which shows the change tasks.   While the Change request is in a state of draft the 'New' button shows:

Once the change request moves from state of draft this button no longer appears.   We need to change this so the change manager can still create a new change task even if the change request state is not 'draft'.   I've checked the create acl on the change_task table and this just requires the role of ITIL.   I've also looked to see if there was a 'new' UI action on the change task, but there isn't.

Any suggestions what else would cause this to no longer appear?

Any help is greatly appreciated.

Thanks

Sam        

[Jaspal Singh · Accepted solution]

Hi Sam,

May be you can check for the List Control script if any.

[Sam Ogden]

Hi Jaspal,

Thanks for the above. I knew there was one section I was missing to look at.

Worked fine now amended this.

Thanks for your help

Sam

[Rajesh Mushke]

HI Sam,

Please refer the below blog and adjust your solution.

http://www.servicenowguru.com/scripting/client-scripts-scripting/removing-form-buttons/

[Greg42]

Hi Rajesh,

It's so bad recommending the solution in the link which uses DOM manipulation when you can use out of the box functionality like list controls.

Regards

Greg