'New' button on change task related list.

[Sam Ogden]

Hi All,

We have the related list on Change request which shows the change tasks.   While the Change request is in a state of draft the 'New' button shows:

Once the change request moves from state of draft this button no longer appears.   We need to change this so the change manager can still create a new change task even if the change request state is not 'draft'.   I've checked the create acl on the change_task table and this just requires the role of ITIL.   I've also looked to see if there was a 'new' UI action on the change task, but there isn't.

Any suggestions what else would cause this to no longer appear?

Any help is greatly appreciated.

Thanks

Sam        

[lalit_one]

To make UI Action "New" to appear in the Related Lists check and remove the condition "!RP.isRelatedList()" in the related list or use RP.isRelatedList() as condition.

Please refer Why Edit or New UI Action (button) is not visible in Related Lists? - Support and Troubleshooting (s... article