New line HTML Editor (compose email) you need to hold shift+enter

[Gustavo Olivei1]

Hello,

Does someone know how to change the situation faced by the HTML Editor for 'compose email'?

Currently, to create a new line it is necessary to hold Shift+Enter. I was looking for some context here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0524073

but it seems there is no OOTB solution yet and it doesn't depend on ServiceNow 

Actual:

Hello (enter)

World (shift+enter)

It's me

Expected:

Hello (enter)

World (enter)

It's me

[ChrisBurks]

It might be possible to convince ServiceNow to add a configuration for those who need/want to change this behavior in the TinyMCE HTML editor. It looks like the TinyMCE HTML editor has the ability but it needs to be adjusted by the developers integrating the editor into their application.

According to the TinyMCE  documentation there is a way to change the behavior depending upon the version:

Looks like the "invert" setting would do the trick.

Maybe put in a request to ServiceNow if it's possible for them to configure this specifically for your instances.