New record producer, assigned users are not able to edit the case

[bigbacon]

I am not sure what I did wrong here. 
We created a new HR service and record producer to go along with it. it all looks setup similar to others that all use the sn_hr_core_workforce_admin table. The problem is with the cases created with this new record producer/service, the users assigned to the case are not able to modify anything, it is as it is all read only. Any other record producer/service that submits to the same table is fine.

What did I miss with this new producer/service that is stopping this from working? The users have roles that are in the ACLs for the workforce table. 

[Medi C]

Hi @bigbacon,

Is it the same for admins? Did you check if any ACL is blocking the write access? Client script or UI Policies?

Could you share some screenshots? 

[bigbacon]

No admins like myself can modity the cases. Its as if just cases from this record producer are affected. Others  that all touch the same underlying table and the parent sn_hr_core_case table are fine.

I'm not sure what screen shots to send you. Is there a way to turn on a debugger to see maybe what is missing or causing this while impersonating a user?

I would assume if an ACL was blocking write access to the case, it would be across all cases that touch those tables.

[Medi C]

@bigbacon,

What happens to the cases created directly on the table with the same users?

Please Debug Security Rules and share the results. For a better results, you can clear the logs when debugging impersonate and refresh an affected case.

[bigbacon]

The other odd thing is, in our dev and test instance, it is fine.