New record producer, assigned users are not able to edit the case

bigbacon
Giga Guru

I am not sure what I did wrong here. 
We created a new HR service and record producer to go along with it. it all looks setup similar to others that all use the sn_hr_core_workforce_admin table. The problem is with the cases created with this new record producer/service, the users assigned to the case are not able to modify anything, it is as it is all read only. Any other record producer/service that submits to the same table is fine.

What did I miss with this new producer/service that is stopping this from working? The users have roles that are in the ACLs for the workforce table. 

1 ACCEPTED SOLUTION

bigbacon
Giga Guru

I figured it out...it took a while....

 

Center of Excellence security, or in the menu its "COE Security Configuration". There was no security option setup in the COE for the new service to allow write to the table through the case. Once one was created with the appriopriate groups with write access, it worked as it should.

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13 REPLIES 13

I didn't notice he little bug icon. So I see this for every field. I attached a screenshot.

 

I added screen shots of the ACL that points to. I also don't have security rights to modify them. 

 

it looks like it runs a script.ACL2.jpgACL1.jpg

AparnaSahu
Tera Guru

I believe the issue might be related to the ACL. You can try debugging it using Debug Security Rules or Access Analyzer.

bigbacon
Giga Guru

I figured it out...it took a while....

 

Center of Excellence security, or in the menu its "COE Security Configuration". There was no security option setup in the COE for the new service to allow write to the table through the case. Once one was created with the appriopriate groups with write access, it worked as it should.