New record producer, assigned users are not able to edit the case

bigbacon · ‎03-19-2025

I am not sure what I did wrong here.
We created a new HR service and record producer to go along with it. it all looks setup similar to others that all use the sn_hr_core_workforce_admin table. The problem is with the cases created with this new record producer/service, the users assigned to the case are not able to modify anything, it is as it is all read only. Any other record producer/service that submits to the same table is fine.

What did I miss with this new producer/service that is stopping this from working? The users have roles that are in the ACLs for the workforce table.

bigbacon · ‎03-21-2025

I figured it out...it took a while....

Center of Excellence security, or in the menu its "COE Security Configuration". There was no security option setup in the COE for the new service to allow write to the table through the case. Once one was created with the appriopriate groups with write access, it worked as it should.

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Medi C · ‎03-19-2025

It smells like an ACL

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bigbacon · ‎03-19-2025

If it is an ACL, what do I look for? It seems to be tied then to a table + HR service/Record Producer.

Medi C · ‎03-19-2025

@bigbacon,

Have you tried debugging the ACLs?

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bigbacon · ‎03-19-2025

the debugger shows so much data I don't even know where to start trying to look through it.

Medi C · ‎03-19-2025

@bigbacon,

While impersonating and being on an affected record. Please click on "Clear log"

You should then have an empty page. Then refresh the record page. And check the transaction with the blocked icon:

You can try filtering CTRL + f and look for "write" to highlight these ACLs

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