Newly created Washington instance on the Dev subscription can not be used

[MariaK385064588]

Newly created Washington instance on the Dev subscription can not be used as it fails to wake up the instance even though we have used the instance yesterday. Any ways to escalate this?

[jcmings]

Is this a PDI or a instance that you are paying for? If you're paying, raise a HIWAVE ticket.

[MariaK385064588]

PDI, it is back today though

[AndersBGS]

Hi @MariaK385064588 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options.

1. Wait, it should come online after some time
2. Release your instance and request a fresh installation. Please note, that all development that hasn't been backed up will be lost.

[Dr Atul G- LNG · Accepted solution]

Hi @MariaK385064588 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.