no field values changed

Khanna Ji · ‎08-17-2020

I imported few records into ServiceNow through transform maps. Records imported successfully. After that, I realized I need to change the script in my field mapping (Source Script and target field). I updated and trying to import the data to see the updated values. But in the import logs, it says "No field values changed" and all rows are being ignored.

How can I handle this?

Khanna Ji · ‎12-08-2020

Have one more mapping for sys_updated field and set its value with a script gs.now(). By adding this new mapping, the system will make sure the record is updated every time when the record is imported irrespective of any value changed or not.

But I wouldn't recommend it for huge data imports on daily scheduled jobs as it will have a huge impact on performance.

View solution in original post

Ankur Bawiskar · ‎08-17-2020

Hi,

please try to load fresh data again for few records for the case when it should update.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sajilal · ‎08-17-2020

Please confirm if in Target the records are already updated?

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

Khanna Ji · ‎08-17-2020

No, not updated.

Bhagyashri Sort · ‎08-17-2020

Hi,

Try to create a new transform map and check whether field value get changed or not.

Mark it correct and Helpful.

Thanks

Bhagayshri Sorte.

Sathwik1 · ‎12-07-2020

@ServiceNow User

Having same issue...did you get any solution for this? if so please update your solution here