No option to switch view when creating new record

[Mark Van Loock]

Hopefully a simple problem -

I have the ability to change form views using the context dropdown menu when viewing an existing record, but not when creating a new incident, problem, or change ticket.

Can anyone point me in the right direction as to where this is controlled please.

I've looked in system UI > UI Context Menus > View, and there's a condition - ListProperties.canChangeView()

I wonder if this is it, but I've no idea how to set this.

Thanks,

Mark.

[Peter Bodelier · Accepted solution]

Hi @Mark Van Loock,

You simply cannot change view manually when creating a new record.
You can however create a view rule, which forces a specific view when creating a new record.

Will that help you in any way?

[Vishal Birajdar]

Hi @Mark Van Loock 

You can use View Rule to functionality to force a specified view to be used.

Below link might help you : 

https://docs.servicenow.com/en-US/bundle/tokyo-platform-user-interface/page/administer/navigation-an...

[Aaron Brown2]

Good day,

I too was having this issue but I did figure out that if you create a list view that matches the name of the form view and then add the new record from list view, your "default" view will match the list view.  This new view is the one that you can customize and show or hide "default" fields.

[Peter Bodelier]

Hi Aaron that is correct. You could also do the same by supplying the view name in a navigator module, or simply by adding sysparm_view=<<viewname>> in the URL.

You only cannot change it when you're already in the form.