Not able to get sc_req_item table on trigger created

mishrarakes
Tera Contributor
  1. On Submit, Assign ticket to Data Warehouse(create new group) group. 
  2. Create Security checkbox on the SCTASK (only Visible on the SCTASK, not on the catalog form).
  3. If fulfiller checked the security checkbox before closing the SCTASK then trigger an approval to the Security(create new group) group 
  4. If security team approves the request then create new SCTASK and assign it to ServiceNow team else close the RITM.

I have created the frontend form for this the  problem I am facing is 

1) Not able to get  "sc_req_item" on the table inside trigger record created due to which I am not able to create SCTask on RITM , can some one help please, I have to do this with flows only, I tried with business rule and it worked.

 

The scope(Application) is already global .

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@mishrarakes 

this is by design and expected behavior for flow designer

[sc_req_item] Table not available on Trigger of Process Automation Designer 

You will have to proceed with business rule only here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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3 REPLIES 3

AmM01
Tera Contributor

Could you please provide a screenshot showing the flow that you created so far

Screenshot 2025-04-10 181354.png

Ankur Bawiskar
Tera Patron
Tera Patron

@mishrarakes 

this is by design and expected behavior for flow designer

[sc_req_item] Table not available on Trigger of Process Automation Designer 

You will have to proceed with business rule only here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader