Not getting Edit Button on related list for ITIL users

[amitra2]

Hi,

I am working with an application where two tables are related in m2m relationship. When I am calling the related list of the m2m relation in the form as an admin I can see the New and Edit Button. But the buttons in the related lists are not visible for the ITIL users. Here I need only Edit button. I checked all the possibilities in the list control ,i.e, modifying the check boxes of New and Edit Button, editing the roles for them as well as the script for the edit button. I also created ACL on the m2m table for getting access for itil users. But nothing worked.

I have checked in my personal instance making an m2m relationship on Incident table(both to and from are incident) and got the same result as before, i.e itil users are not getting the New and Edit buttons. I am not sure weather it is a problem of servicenow itself or not.

Its very urgent and any help appreciated.

Regards,

Amitra Bhunia

Servicenow Developer

Infosys Ltd

[Chuck Tomasi]

Right click on the related list header and choose Configure> List Control and check if Omit Edit or Edit Roles have anything in them.

http://wiki.servicenow.com/index.php?title=Configuring_Lists

[amitra2]

Hi Chuck,

I have already mentioned that I tried everything in the list Control, I checked with the Omit edit check box, Edit Roles and script on the edit functionality, beside that I checked with the ACL. Nothing working. Only administrators can view the button. ITIL users are not able to see the button.

Regards,

Amitra

[Chuck Tomasi]

Sorry, still pretty early here. My brain must not be fully awake. You are on the right track.

Can you include a screenshot of what the List Controls look like? Also a screenshot of what the output looks like when you turn on Debug Security and view the form with that list. I think it's going to come down to the details here.

[amitra2]

I have added the screen shots .The List with out edit button is itil user view.