Not getting Edit Button on related list for ITIL users

[amitra2]

Hi,

I am working with an application where two tables are related in m2m relationship. When I am calling the related list of the m2m relation in the form as an admin I can see the New and Edit Button. But the buttons in the related lists are not visible for the ITIL users. Here I need only Edit button. I checked all the possibilities in the list control ,i.e, modifying the check boxes of New and Edit Button, editing the roles for them as well as the script for the edit button. I also created ACL on the m2m table for getting access for itil users. But nothing worked.

I have checked in my personal instance making an m2m relationship on Incident table(both to and from are incident) and got the same result as before, i.e itil users are not getting the New and Edit buttons. I am not sure weather it is a problem of servicenow itself or not.

Its very urgent and any help appreciated.

Regards,

Amitra Bhunia

Servicenow Developer

Infosys Ltd

[Chuck Tomasi]

Hi Amitra,

Thank you for the screenshots. I notice that the ACLs indicate that this user has no create access to the m2m table u_m2m_features_features.

Can you verify this and make necessary adjustments to the ACLs and recheck?

Thank you

[amitra2]

Actually I disabled the acls when I debuged for the screen shot.I created a create restricted ACL but did not run. I also created access control role for the m2m table and added the role in ITIL so that IT users have the access. but that also gave no result.

[Chuck Tomasi]

As a test, go to the m2m list directly and try to create a new record.

In the application menu filter, type the name of the table.

u_m2m_features_features.list

and click the "New" button at the top of the list. If New doens't appear, it also indicates an ACL issue.

u_m2m_features_features.do

will bring up the form. Enter some nonsense values and try saving. Again, having the security debugger running will help you understand any ACL issues.

[amitra2]

Thanks for helping. I just created Read ACL for the role . The difference is I am using None instead   of * for the field. And it is working...

[Chuck Tomasi]

You are welcome.

I encourage you to understand the difference between None and * when it comes to ACLs.

Docs: Access control rules

Docs: Contextual security  

Security Best Practices - ServiceNow Wiki

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Thank you