Notification Query

[Joshuu]

Hi All,

I need to trigger a notification on below conditions:

There are 2 text fields on a custom table.

Also, there is a choice field as 'Classification' which is having 3 choices for example, choice1, choice2, choice3.

Also, we have 3 different assignment groups created for each of these choices as below.

choice1 - Group A

choice2 - Group B

choice3 - Group C

Now, a notification has to be sent to the group whenever the 2 text fields are updated on the form & based on the choice selected on the form for classification field.

Foe ex: choice1 is selected on the form and one of the text fields is updated then a notification has to be sent to Group A.

Please assist.

Thanks & Regards.

[SanjivMeher]

You can just create 3 notifications on that custom table.

And when there is a change in the 2 text field and classification is choice 1, set assignment group to group A in 1st notification

Similarly choice 2, set group to B in 2nd notification and so on.

[Joshuu]

Hi @SanjivMeher ,

Thanks for your response.

Is it not possible with one notification and the conditions in mail script or event?

Thanks & Regards.

[SanjivMeher · Accepted solution]

You can also use events. You can create an onUpdate BR with condition of the 2 text field changes, in the script add script and condition based on choice value and pass the corresponding sysid of the assignment group's sys_id as the first parameter and then in the notification use event and set Event parm 1 contains recipient flag checked.