Notification sent to the group email

dev_K · ‎07-01-2024

Hello,

I am looking for a solution to configure a notification in a way that an email is sent to the group mailbox instead of all members of approval group.

how this can be done?

SN_Learn · ‎07-01-2024

In that case, you have to trigger the notification with the help of 'event'.

The event will be triggered by business rule on the sysapproval_approver table and GlideRecord to approval table as get the email address of group and then you will pass the group email in parm1 OR parm2 and then in the notification 'who will receive' check the checkbox for the same.

gs.eventQueue('<replace_event_name>', <pass_the_group_email>);

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Dr Atul G- LNG · ‎07-01-2024

Hi @dev_K

Make sure group has email id, added in Group record and Include member is Untick (False)

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎07-01-2024

Hi @dev_K

Did you try this, as i suggested on 1st place.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SN_Learn · ‎07-01-2024

Hi @dev_K ,

You can use the below by dot walking: Group> group email :

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dev_K · ‎07-01-2024

im trying the dotwalking but I dont see the group email option: