Notification sent to the group email

dev_K · ‎07-01-2024

Hello,

I am looking for a solution to configure a notification in a way that an email is sent to the group mailbox instead of all members of approval group.

how this can be done?

SN_Learn · ‎07-01-2024

In that case, you have to trigger the notification with the help of 'event'.

The event will be triggered by business rule on the sysapproval_approver table and GlideRecord to approval table as get the email address of group and then you will pass the group email in parm1 OR parm2 and then in the notification 'who will receive' check the checkbox for the same.

gs.eventQueue('<replace_event_name>', <pass_the_group_email>);

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SN_Learn · ‎07-01-2024

Hi @dev_K ,

Follow as below:

Click on the group, + icon will appear

Now, click on that + and from left search group email, move it to right:

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dev_K · ‎07-01-2024

This is what i am doing but i do not see 'group email' when i expand the options...

SN_Learn · ‎07-01-2024

I just noticed, you are on sysapproval_approver table.

You have to dot walk as below:

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dev_K · ‎07-01-2024

OK, I did it that way and I have tested it by submitting a catalog request with approval and I see in the log that emails were sent to each member of the group... any ideas why?

SN_Learn · ‎07-01-2024

If the Include member checkbox is ticket, the email is sent to all group members:(also mentioned by Atul)

Uncheck it and try.

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