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Notification to manager after survey completion?

Edwin Fuller
Tera Guru

I need to set up an notification that sends to the users manager wants the user completes a survey. How can I accomplish this ask.

Thanks

1 ACCEPTED SOLUTION

Sumanta Sathua
ServiceNow Employee
ServiceNow Employee

Navigate to "System Notification " -> Notification



from there create new notification . Choose the table "asmt_assessment_instance" .   Choose   condition   "updated " and add condition "state"   is "Complete" . Whenever a record updated with state "Complete" it will   send an email .



You can further add details of the survey to the "Message HTML"   from "select variable"


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3 REPLIES 3

Natsufab3
Kilo Guru

Hi Edwin Fuller



Go to system notification => notification and Create a notification for Survey_master table and check if it work!



thank you


Sumanta Sathua
ServiceNow Employee
ServiceNow Employee

Navigate to "System Notification " -> Notification



from there create new notification . Choose the table "asmt_assessment_instance" .   Choose   condition   "updated " and add condition "state"   is "Complete" . Whenever a record updated with state "Complete" it will   send an email .



You can further add details of the survey to the "Message HTML"   from "select variable"


DilipKumar DJ
Kilo Guru

Hi Edwin,



You need to create a email notification with following data:



Name: Email to Manager


Table: task_survey


When to send: Check "updated" and condition "state" is "Completed"


Who will receive:   Under User/Group in fields select "Sent to->Manager"


What it will contain: Your email content



This will trigger email to the user's manager after user completes survey.