notifications

Deepanshi1 · ‎01-30-2024

hi, i created notifications and it is being sent to assign to that is agent, but i want to notify that assignment group team lead too. how can i do it.

Dr Atul G- LNG · ‎01-30-2024

Hi @Deepanshi1

Dot walk to manager.

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View solution in original post

Ayushi12 · ‎01-30-2024

Hi @Deepanshi1 ,

In case of SLA notification please select the table Task SLA[task_sla] and for the recipient in Users/Groups in fields by dot walking select task.assignment_group.manager

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View solution in original post

Deepanshi1 · ‎01-31-2024

yes it worked but now notification is sent twice.

one to agent and to manager and another one only to manager.

ASA5 · ‎01-30-2024

You can add the fields from the notification config, or by using an email script to add the group TL in cc :

email.addAddress("cc", "TL email");

For testing, you should check that the assigned to belongs to a group with a manager who has valid email.