On-call schedule is always assigning the ticket to first/same person in the list?

[Snehal2]

Hi Developers,

The On-call schedule is always assigning to the ticket to 1st person in the list. How can we make the ticket assignment in a round robing fashion to the users mentioned in the list.

Thanks,

Snehal 

[Priyanka Vasant]

Hi snehal,

Try the below link that might help you.

Round-Robin (Auto Assignment of new incidents and tasks)

Ticket Auto-Assignment based on Round Robin Method

Round-Robin (Auto Assignment of new incidents and tasks)

Mark helpful or correct based on impact.

Regards,

Priyanka A.

[Snehal2]

Thanks for the reply Priyanka. Will check these links. Don't understand why service-now didn't provide simple configuration for this.

[Priyanka Vasant]

ok Snehal,

Mark helpful or correct if it is useful 

[Snehal2]

Hi Developers,

Any other solution to achieve the requirement?

On call scheduling always assigns the ticket to the primary person(The person who is in the top of list). So it does not assigns the ticket in round robin fashion.

I want to assign in round robin fashion. Any idea how this can be achieved?

Thanks.

Regards,

Snehal