What factors help decide whether it is better to add a service category in Service Catalog for employees HR related questions & route the ticket to an assignment group for addressing the ticket versus implementing an HR application module?
Can anyone help me @Vasantharajan N @Ankur Bawiskar As I need to display change request number in ritm description filed once change request is created Tried with Business Rule and the condition is when the change state is in New. But not able to ge...
Hello All, I have a requirement where we are creating a form which has a few line of questions. However, these questions have bullet points in it. The variable type will be Yes/No. I am stuck with how to create these questions. If anyone has come acr...
Hi , I have a requirement to show some part in bold in an alert message , can we achieve this?
We have integration with 3rd party servicenow and using Rest message for this integration.Now we have 2 API created 1 is for create incident and 2nd for update incident. create one is working fine but update one is not working means if i update the w...
Hi All, I have updated attributes in dictionary entry for "Location" field on Work Order form as below: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=country,ref_ac_columns_search=true However, this field shows only Location name when I type t...
Hello All, We are facing an issue with a transform map wherein the transform onBefore script is not getting triggered. A third-party tool is hitting our import set table API and updating information. The transform map was working fine, but when we cr...
Hi All,I am a beginner to ServiceNow.I am trying to upload an attachment from ServiceNow to storage container using flow designer. I am using the Upload attachment to container action in Azure blob storage spoke. But I am not able to choose the dat...
Hi,I have 2 fields on my catalog item form : departments(select box) and manager(reference).If I choose for example in departments "choice_1" I want to display in manager field specified user name ex. John Deer from sys_user table. I tried to copy sy...
I want to send an approval in flow designer if requester is not the manager of requested for and also want to check if manager is not active then it should check manager of manager with active state in loop and again if manager of manager is not acti...
Hi folks,Is there a way to add a pre-defined filter to existing reports, or do I have to manually add those filters in the report?An ITIL user has created and saved a filter on the Problem table, and now they want to add this filter (which contains m...
Hey Everyone, I am a little confused about how to create a task type on the sn_customerservice_task table. I want to make a custom task type. I created a task type in Task Communication Management, but it wouldn't select my task type as a choice in ...
I am trying to create a Catalog Item that has 4 yes/no or checkboxes that indicate who this particular ticket effects. If yes then generate a ticket to that group. My problem is multiple variables can be yes and my flow stops once the first if is eva...
I have this code that I am using in a fix script and I am trying to get an unique array. The ArrayUtils does not work. Can someone tell me whats wrong with this?/ Get all usersvar userGr = new GlideRecord('sys_user');userGr.addQuery('sys_id', 'user s...
I'm trying to build a script that will conditionally create a query based on the roles a user has. The user could have multiple roles which would add different conditions to the query. if gs.hasRole('Role1') { current.addQuery('sys_id', '12345');} ...
