On-call scheduling help

[anusarma]

Hi All,

On the on-call schedules page ($oc_groups), under "all on-call schedules" tab, if we click on a roster name, then it would display the contact details of the roster, which has one phone number, one email address, etc. We needed to display 3 phone numbers from the user profile (on sys_user table) here instead.

I had checked the UI page "$oc_groups" and found that the data is fetched from the UI script "sn_on_call_now.app". However, am not able to locate where exactly and how to make this modification. I guess it is further displaying the detail using the UI macro "on_call_avatar". However, am not getting from where this value is fetched. Could someone help please me with this?

Thanks in advance,

Anu

[Community Alums]

You'll need to some how modify whats in sn-oncall-audience-profile ,  however that my be proprietary and hard to get to, or hidden behind what we like to call "Maint Wall".

The details appear to be contained within audienceDetail however I too am unable to find the source of this data easily.

Appologies

[anusarma · Accepted solution]

We modified the "on_call_avatar" macro for the UI and "OnCallRotation" script include for the data, and it worked!

[Chris M3]

Can you elaborate a bit more on what you changed.  I found this post looking to do nearly the opposite (We want to hide the phone#, but still allow calls to be initiated through Notify).  You had my hopes up, but I'm betting this is a version difference.  Changing that UI Macro has no impact to the On-Call Screens in my Madrid instance.

Which might be bad for you if you are about to release something that will go away in your next upgrade.

[Chris M3]

I figured out what my issue was.  Two fold, first the UI Macro used in Madrid is oc_audience_avatars.  Secondly that template created by the macro seems to get cached by the browser, so as I was making changes to it and refreshing, it didn't appear that it was working.  Using an Incognito window to view my changes I was able to get where I wanted.  The cache does eventually catch up, maybe within a day.