On incident form: when user with VIP = true is selected as caller in the incident, then addFielMessage to Caller field saying “This user is VIP”. Remove the message if Caller is changed then to empty or not VIP

Emmanuel26 · ‎08-06-2021

Ankur Bawiskar · ‎08-06-2021

@Emmanuel

update as this and check once

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}

	g_form.hideFieldMsg('caller_id');
	//Type appropriate comment here, and begin script below
	g_form.getReference('caller_id', function(gr) {
		if (gr.vip.toString() == 'true') {
			g_form.showFieldMsg('caller_id', 'caller is VIP', 'info');
		}
	});
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Murthy Ch · ‎08-06-2021

Hello @Emmanuel

Have you tried anything so far?

It will be helpful and learning for you

Thanks,

Murthy

Thanks,
Murthy

Emmanuel26 · ‎08-06-2021

This is what i tried

// function onChange(control, oldValue, newValue, isLoading, isTemplate) {
// if (isLoading || newValue === '') {
// return;
// }

// //Type appropriate comment here, and begin script below
// var caller = g_form.getReference('caller_id');

// if (caller.vip == 'true'){
// g_form.showFieldMsg('caller','This user is VIP','info');
// }

BALAJI40 · ‎08-06-2021

Hi,

Try the below script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        g_form.hideFieldMsg();
        return;
    }

    //Type appropriate comment here, and begin script below

    g_form.getReference('caller_id', function(gr) {
        if (gr.vip == true) {
            g_form.showFieldMsg('caller_id', 'caller is VIP', 'info');
        } else {
            g_form.hideFieldMsg();
        }
    });

}

Emmanuel26 · ‎08-06-2021

this didn't work