on incident form whenever incident promote to major incident assignment group should change

[Juhi Jha]

Before promoting to major incident there is some different assignment group , after promoting it to major incident the assignment group should change , if created a assignment rule which is not working , i have given a condition as whenever major incident state is accepted then assignment group should be assignment group manager , which is not working 

[Shalini32]

Hi,

You can create after business rule on incident table - 



Type- After

Table - Incident

Condition - type changes to Major or type is major

Script - 



current.assignment_group = <GROUP SYS ID>;

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Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Shalini

[Saurav11]

Hello,

Please do the below:-

Create a after update business rule  with condition as Major incident state is accepted.

In the script copy paste the below code(Replace the sysidofthegroup with your group sysid)

(function executeRule(current, previous /*null when async*/) {

current.assignment_group='sysidofthegroup';
current.update();

})(current, previous);

Please mark my answer as correct based on Impact.

[Shalini32]

Avoid current.update in business rule due to recurssions