Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...
Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...
I have a client script that runs onLoad. The script determines if the task meets certain conditions, then sets the variables to "read only == false" so that HR can make modifications at the start of an employee onboarding. I have manually created an ...
We have a requirement to default the CSM FSM workspace page to Related list tab instead of defaulting to Interaction Details tab. Please help with the possibility of defaulting tab based on the intent selection
Hello All,We recently upgraded one of our instance from Xanadu to zurich. We want to change the header background color. Please advise how this can be done.What was done:created record in sys_ux_style and added new colorcreated ux theme record and ad...
Hi All,we created Data lookup in ServicenowSource Table : TaskMatcher Table : dl_u_assignmentis it possible to put conditions in OOB Data lookup definations (Assignment Data Lookup [dl_u_assignment]) ? TASK Table is common sharing for Incident, Probl...
I have a custom table in a custom application scope, When right-clicking on the grey bar and hitting delete on a record, nothing happens. I have checked the following:Reviewed ACL's and confirmed there is an allow ACL for delete action for that ta...
Hello Everyone,Question (1)I'm looking for help identifying a table or list that shows all App Updates available for upgrade from plugins.I’ve already checked tables like sys_app , sys_store_app, sys_plugins but haven’t found the specific informatio...
Hello Team, Can we generate the PDF of the record eg. incident when the ticket is closed? It should automatically get attached to the respective incident Thank youSunil
Hi All,I am working on a catalog item where there is a rich text label is used in which there is image with text.When i open the catalog item i can see the image and text properly.But when other is opening for them its coming like below.I seen acl bu...
I have two fields: Start Date and Initial Date, both of type Date (not Date/Time). When the user selects the Group "PANP", I need the Initial Date to be automatically set to 1 month and 7 days after the selected Start Date.I’ve already tried using a ...
How to add the custom UI Macro as a button next to non reference field?
Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...
Currently (Screenshot), within the "Service Operation Workspaces" the VIP flag is displayed for VIP users "AFTER" the record is saved (below). The Requirement: VIP flag to show up on the user field BEFORE the record in saved so that agents know user...
Hi all, I have this relationship script I'm having trouble with. It applies to and queries from the sc_task table. The purpose of it is to show related new hire tickets. It works by looking at the employee_number catalog item variable that they all h...
