once the catalog task is submitted the notification should not be sent to group manager
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-29-2024 01:17 AM
After submission of Catalog task, Restrict the notification for group manager. Group members only have to receive the notification. How to perform this. where we include this restrictions for notification.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-29-2024 01:25 AM - edited ‎01-29-2024 01:26 AM
Not sure if there is a out of the box way to do it,
You can try using eventQueue method
Accept the recipients from one of the eventqueue parms like parm1 and exclude manager while building the list of recipients. Then, check the parm1 contains recipients on your notifications settings and test it.
gs.eventQueue('event name', gr, recipientList.toString(), parm2); // recipientList --> an array
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-29-2024 01:39 AM
Hi @Aditya02
OOTB it is not possible and you need to build a good logic for same. But on group table there is field exceulde manager , which might be helpful
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-29-2024 01:46 AM
Hi @Aditya02 ,
You can do this by triggering an Event in Insert BR on catalog task table. In the BR you can get all the members of the group excluding the manager and send the users via parameter
Regards,
Piyush Sain
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-30-2024 12:40 AM
Hi @piyushsain ,
Can you just tell me the process how to perform this. is there any documentation?