Onchange Client script is not working in workspace

[XYD23]

Below on change client script is working fine on the form level, but its not working on the workspace level.
Can anyone help me on this please?

Client script:

[Amit Verma]

Hi @XYD23 

Can you please put some debug statements in your On-Change script to validate whether it is being called or not ? If called, where it is failing exactly ?

Thanks & Regards

Amit Verma

[XYD23]

I mentioned it , it is working fine on form level, but not working on workspace level

[Vishal Birajdar]

Hi @XYD23 

You are using GlideRecord() in client script which is not recommended.

Instead use GlideAjax & Script include

[XYD23]

can you help me with that, I have less knowledge on script include

[Vishal Birajdar · Accepted solution]

Hi @XYD23 

Follow below steps :

Step 1 : Create client callable script include

Name : TechTaskUtils

var TechTaskUtils = Class.create();
TechTaskUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

   /* Function */
	getTechTaskDetails : function(){
	/*1. Declare & initialize necessary variables/JSON  */	
	var result = {
		'title' :'',
		'assigned_to' : '',
		'due_date' :''
	};
    
	/*2.Get newValue (sys_id) from client script */
	var getSysId = this.getParameter('sysparm_sysID');
    
	/*3. Glide record on your table */
	var grTech = new GlideRecord('u_tech_task');
	grTech.addQuery('sys_id',getSysId);
	grTech.query();
    
	if(grTech.next()){

		/*3.1 Set JSON object */
		result.title = grTech.getValue('u_title');
		result.assigned_to = grTech.getValue('u_assigned_to');
		result.due_date = grTech.getValue('u_due_date');
          
	}
   
   /*4.Stringify result & return it */
   return JSON.stringify(result);

	},

    type: 'TechTaskUtils'
});

Step 2 : Write onChange Client script 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }

   /*1. Call Script include using GlideAjax */
   var ga = new GlideAjax('TechTaskUtils');  //script include name
   ga.addParam('sysparm_name','getTechTaskDetails');  //function name within script include
   ga.addParam('sysparm_sysID',newValue);   //pass the value to script incldue

   ga.getXMLAnswer(callBackFunction);

   function callBackFunction(answer){

	/* here we will get the result from script include & Parse the answer */
	var result = JSON.parse(answer);

	/* Set value on form */

	g_form.setValue('u_title',result.title);
	g_form.setValue('u_assigned_to',result.assigned_to);
	g_form.setValue('u_due_date',result.due_date);

   }
 
}

Hope this helps...!!!