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01-22-2024 01:35 AM
Below on change client script is working fine on the form level, but its not working on the workspace level.
Can anyone help me on this please?
Client script:
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01-22-2024 04:34 AM - edited 01-22-2024 04:35 AM
Hi @XYD23
Follow below steps :
Step 1 : Create client callable script include
Name : TechTaskUtils
var TechTaskUtils = Class.create();
TechTaskUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
/* Function */
getTechTaskDetails : function(){
/*1. Declare & initialize necessary variables/JSON */
var result = {
'title' :'',
'assigned_to' : '',
'due_date' :''
};
/*2.Get newValue (sys_id) from client script */
var getSysId = this.getParameter('sysparm_sysID');
/*3. Glide record on your table */
var grTech = new GlideRecord('u_tech_task');
grTech.addQuery('sys_id',getSysId);
grTech.query();
if(grTech.next()){
/*3.1 Set JSON object */
result.title = grTech.getValue('u_title');
result.assigned_to = grTech.getValue('u_assigned_to');
result.due_date = grTech.getValue('u_due_date');
}
/*4.Stringify result & return it */
return JSON.stringify(result);
},
type: 'TechTaskUtils'
});
Step 2 : Write onChange Client script
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
/*1. Call Script include using GlideAjax */
var ga = new GlideAjax('TechTaskUtils'); //script include name
ga.addParam('sysparm_name','getTechTaskDetails'); //function name within script include
ga.addParam('sysparm_sysID',newValue); //pass the value to script incldue
ga.getXMLAnswer(callBackFunction);
function callBackFunction(answer){
/* here we will get the result from script include & Parse the answer */
var result = JSON.parse(answer);
/* Set value on form */
g_form.setValue('u_title',result.title);
g_form.setValue('u_assigned_to',result.assigned_to);
g_form.setValue('u_due_date',result.due_date);
}
}
Hope this helps...!!!
ServiceNow Developer
I know one thing, and that is that I know nothing.
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01-22-2024 01:40 AM
Hi @XYD23
I know agent workspace is no long in use and SOW is there but I guess below link helpful
Set the "Isolate Script" field on the client script to "True" and that should help resolve the issue.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960131
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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01-22-2024 01:44 AM
Isolate script is "TRUE"
still this is not working.
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01-22-2024 03:54 AM
It should work mate. Try cache.do and logout n login once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-22-2024 03:56 AM
is there any other way please let me know