Onsubmit script is not working with script

[is_12]

Hello Community !

function onSubmit() {

    if (g_user.hasRole('sn_customerservice_agent')) {

        var ga = new GlideAjax('catalogUtils');

        ga.addParam('sysparm_name', 'hasExistingRITM');

        ga.addParam('sysparm_account', g_form.getValue('account'));

        ga.addParam('sysparm_userId', g_form.getValue('contact_name'));

        ga.addParam('sysparm_catalogItem', g_form.getUniqueValue());

        ga.getXMLAnswer(setData);

    }

    function setData(response) {

        var answer = response;

        alert('reponse' + answer);

        if (answer == 'false') {

            alert(getMessage('You are not allowed to order as there is an existing request for this customer'));

           return false;

        } else {

            alert("else if alert");

            return true;

        }

    }

}

I'm getting the alert message but form is getting submitted.

Tried with getXMLWait(), it is getting supported

Thanks,

[palanikumar · Accepted solution]

Did you try this solution?

https://www.servicenow.com/community/developer-forum/how-can-i-hide-the-order-now-button-of-catalog-...

[OlaN]

Hi,

GlideAjax calls are run async, so the script is completed and the form is submitted before you get the answer back from the call. Switch your script to run as an onChange client script instead of the onSubmit one.

[is_12]

@OlaN in onchange, How to retrict the form submission 

[OlaN]

I'm guessing you are restricting the form based on that you have one (or more) mandatory field to fill in.

For example the user selected.

When changing the user, do the check with the script, and if the user is not allowed, empty the field, so another user must be selected.

[Ankur Bawiskar]

@is_12 

you should use onChange client script and show error message for that field

This will ensure user passes the validation and selects the correct info and then only form will get submitted.

If my response helped please mark it correct and close the thread so that it benefits future readers.