Onsubmit script is not working with script

[is_12]

Hello Community !

function onSubmit() {

    if (g_user.hasRole('sn_customerservice_agent')) {

        var ga = new GlideAjax('catalogUtils');

        ga.addParam('sysparm_name', 'hasExistingRITM');

        ga.addParam('sysparm_account', g_form.getValue('account'));

        ga.addParam('sysparm_userId', g_form.getValue('contact_name'));

        ga.addParam('sysparm_catalogItem', g_form.getUniqueValue());

        ga.getXMLAnswer(setData);

    }

    function setData(response) {

        var answer = response;

        alert('reponse' + answer);

        if (answer == 'false') {

            alert(getMessage('You are not allowed to order as there is an existing request for this customer'));

           return false;

        } else {

            alert("else if alert");

            return true;

        }

    }

}

I'm getting the alert message but form is getting submitted.

Tried with getXMLWait(), it is getting supported

Thanks,

[palanikumar · Accepted solution]

Did you try this solution?

https://www.servicenow.com/community/developer-forum/how-can-i-hide-the-order-now-button-of-catalog-...

[Ankur Bawiskar]

@is_12 

link shared by @palanikumar should help, you should enhance it as per your logic in catalog client script

Ensure you detect the correct HTML element

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@is_12 

this worked for me in onLoad catalog client script

I hope I answered your question and you can enhance it further.

function onLoad() {
		var element = this.document.getElementsByClassName('btn btn-primary btn-block text-overflow-ellipsis ng-binding ng-scope');
		element[0].style.display = 'none';
}

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[palanikumar]

You should update the logic in a way that form gets submitted only if the response is true. You can use this code

function onSubmit() {
    if (g_user.hasRole('sn_customerservice_agent')) {
        var ga = new GlideAjax('catalogUtils');
        ga.addParam('sysparm_name', 'hasExistingRITM');
        ga.addParam('sysparm_account', g_form.getValue('account'));
        ga.addParam('sysparm_userId', g_form.getValue('contact_name'));
        ga.addParam('sysparm_catalogItem', g_form.getUniqueValue());
        ga.getXMLAnswer(setData);
        return false; // Cancel the form submission
    }
}
function setData(response) {
    var answer = response;
    alert('reponse' + answer);
    if (answer == 'false') {
        alert(getMessage('You are not allowed to order as there is an existing request for this customer'));
    } else {
        alert("else if alert");
        g_form_submit(); // Submit the form only if the response is true
    }
}

[is_12]

@palanikumar I need to disable the button order now button

Thanks,

[palanikumar · Accepted solution]

Did you try this solution?

https://www.servicenow.com/community/developer-forum/how-can-i-hide-the-order-now-button-of-catalog-...