OOB Inbound Action- Update Approval Request

[Aditya2]

Hello,

As per my requirement I created an approval notification for change request. There are two links mailto.approve and mailto.reject links present in the notification. So whenever this notification is triggered to the approvers they can either accept or reject the request. These links opens an email with subject- accept/reject and the mail is sent to system.

The OOB Inbound action -'Update Approval Request' is not changing the state on the change form.

Do I have to configure the Inbound action before using it, or are any other customizations required,or is it my instance problem. 

Need help as I am new to this concept.

Thanking in Advance

Ad

[Anil Lande · Accepted solution]

Hi,

I guess this is because of the Approval email notification. You must be sending Approval email for your change on Change Request table.

The inbound action is for Approval <sysapproval_approver> table. The incoming email is matching for the record in change request. 

If you want to use OOB inbound action then you need to change table of your Approval email from change_request to sysapproval_approver. And make required changes to email body. 

Thanks,

Anil Lande

[Aditya2]

It worked for approval table. Thank you

[ADMIN_ADMIN]

I have encountered the same issue. But after changing the table from request table to approval table still got same issue.

Can you please help what happened