Open in new tab - Service Portal Icon Widget

[Khanna Ji]

Hi All,

On the Service Portal Home page, we have a community link. I have updated the link to redirect to external site as shown in the screenshots but its opening in the same windows. It should open in a new window. How is it possible without editing a widget?

[Harsh Vardhan]

you have to clone the icon link widget and make the changes which have suggested on below HI Article. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0683847

[Jaspal Singh]

Refer link for the same.

[Harsh Vardhan]

already mentioned in my above response.

[Harsh Vardhan · Accepted solution]

there is other way to do this as well, if you dont want to clone the widget.. 

CTRL + Right Click >> "Instance In Page Editor " >> use below json

{

"target": {

"value":"_blank"
},

"link_template": {

"value": "Circle Icon",

"displayValue": "Circle Icon"
}
}

Now it will open in new tab. 

If my answer helped you, kindly mark it as correct and helpful.