Order Guide: How to save variable values on sc_request table

[reginabautista]

Hi guys,

Is there a way to capture the variable values entered on an Order Guide and save on the Request form? 

Reason being is that, I need to capture the approver based on what's selected on the Order Guide variable. I have to dot-walk on the Job Role field. This is where the approver name is located.

Thanks - Regina

Request:

[sachin_namjoshi]

If you configure an Order Guide then there you will find a checkbox with name - Cascade Variables

If you do not find it in the form then pull it to the form view by configuring form layout.   check this option to true.

Please ensure that both the variable names in order guide as well as the catalog item are same and mark them global , otherwise they wont cascade.

You can also use the same variable set in Order Guide as well as the catalog item.

Regards,

Sachin

[reginabautista]

Hi Sachin thanks for the reply. I did this for the catalog items. The. Values are being cascaded to the Requested Items with no issues. However I want to save the values on the top level which is SC_request table

[sachin_namjoshi · Accepted solution]

Please check below for solutions to cascade order guide variables to sc_request table.

https://community.servicenow.com/community?id=community_question&sys_id=104003a1db98dbc01dcaf3231f96199b

Regards,

Sachin

[reginabautista]

Thanks Sachin. for the help. The answer is correct for my question. I should have been cleared that I want this to be created as variables also and not on fields. I will submit a new Q for this 🙂