Paginate on Search Results Page

[Blair5]

On the global results page, it isn't clear to users that there may be more than 50 records returned on a table. We would like to add pagination to the search results page and are investigating effort. There is an FTASK opened with SN, but there is no ETA at this point. What do we need to modify (ui page, macro...) and do you have an example of the script we would need to add for the pagination?

It seems that we will need to modify out of box code - is there any way we can avoid doing this?

Thanks.

[Brad Tilton]

Hi Blair,

Something like this would be a pretty large effort and would involve overriding a number of OOB pages and macros. Also, I would guess that most users find what they're looking for or give up before they would go to the next page, so I don't think you'd be getting much return on a pretty large effort. I would either skip this or look into providing a custom search through Service Portal where you have total control over the results page.

[Mike Allen]

I'd have to agree here.   I would just focus my efforts on training the population to mitigate this limitation (through other search methods, list views, the task table, etc.) and raise an enhancement request with ServiceNow to address it in a future release.

[Blair5]

b-rad and mallen_nspi,

Thanks for your feedback. I had a feeling it would be a pretty complicated endeavor for the what we'd actually get from it. I'll speak with my management and share these concerns.

Thanks again!

[Blair5]

Brad,

In regards to creating a custom search through the portal - would that assume that we are using the portal? We have a custom end user site and don't utilize the portal there. Could we use the portal just for searches? Sorry if these are really obvious questions.