Parent/Child Incidents.

[Graham18]

1. Hello.

In Service Now I have added in a related list on the Incident form called 'Incident > Parent' this so we can relate multiple incidents to the one record.

However we can't view that relationship on the child incident? I have also added in the RL Incident > Parent Incident.

Yet I still can't view the Parent incident from the child.

Can you please assist?

Thanks,

Graham

[Kalaiarasan Pus]

That related list should update the parent field of the child incidents.

Can you check if the parent field is filled or not?

[Goran WitchDoc]

If you look at the child you got a field called "Parent incident". There is no need for a related list since the child can only have one parent (OOB).

//Göran

[drjohnchun · Accepted solution]

Hi Graham,

There are two parents for incidents: Parent (pointing to the "task" table) and Parent Incident (pointing to the "incident" table). I believe you're trying to use Parent Incident, if I understand you correctly. For that, on the Incident form,

1. Show the "Parent Incident" field
2. Show the "Incident -> Parent Incident" related list

You just need to make sure you're using "Parent Incident" for both of the above.

Please feel free to connect, follow, mark helpful / answer, like, endorse.

John Chun, PhD PMP