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Parent Incident comment in the activity log

Alon Grod
Tera Expert

Hi,

When I add to a random Incident a Parent Incident, there is a comment that added automatically to the Parent Incident activity log:

Screenshot 2024-09-14 at 18.31.31.png


 How can I stop this comment from being added to the Parent Incident? I can see its a Relationship change and I tried to find maybe a BR is responsible for this but I had no luck

1 ACCEPTED SOLUTION

Gangadhar Ravi
Giga Sage

@Alon Grod Please follow this steps 

  1. Go to incident form view 
  2. and in filter activities go to configure activities 
  3. and then remove relationship changes. 
  4. GangadharRavi_0-1726336146786.png

     

View solution in original post

3 REPLIES 3

Not applicable

Try this article 

 

https://www.servicenow.com/community/developer-forum/quot-incident-inc-parent-incident-field-added-q...

 

Could be coming from "Relationship" activities filter

@Community Alums is there any way to uncheck Relation Activities filter for all users?

Gangadhar Ravi
Giga Sage

@Alon Grod Please follow this steps 

  1. Go to incident form view 
  2. and in filter activities go to configure activities 
  3. and then remove relationship changes. 
  4. GangadharRavi_0-1726336146786.png