Parse data in Body for key/value pair in Inbound Email Actions

[athavichith]

Hi,

I am creating a inbound action that will generate a incident. I want to be able to parse the data in the email body text for key/value pairs to set:

• incident caller
• incident phone
• incident email
• incident category

Here is an example of my email template that vendor is sending:

Dear IT Service Desk:

The following case was closed by Test Center for your account.:

Caller Information:
Name: Jeff Test
Phone: 1 (111) 111 - 1111
Email: needemail@email.com

Test Center Information:
Ticket Number: 01362697
Case Date: 1/10/2025
Issue Category: Administration
Issue Category Detail: Data Sources

Brief Description:

Advisor Comment
Jeff Test: test case for email integration
Jeff Test test comment
Jeff Test testing testing testing
Jeff Test Sending case closed notification

Thank you

C1TM3CKNC23SBLEIBL

[Ankur Bawiskar · Accepted solution]

@athavichith 

this should be possible using the syntax

var email= email.body.email;

Parsing Inbound Email 

Inbound email action parsing to incident table 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[athavichith]

Ok....I was able to parse the data for name/value pairs with your solution. Thanks for the help!