Pass Variables from one task to the next in RITM

[mark_zieglmeier]

I am working on a solution to pass variables from one task to the next as it passes down the workflow. This is because the later tasks need information provided by the earlier tasks. I have added the fields below to the bottom of tasks. (u_ip_address, u_printer_model)

Then I wrote the below business rule to copy u_ip_address from our Network task into any tasks that are created from the RITM. However this is not populating. I have some rules written in the exact same way for similar catalog items that all work. however this one will not fill in the IP field.

function onBefore(current, previous) {
//Populate IP Address from network task from Hardware Request
var pc = new GlideRecord('sc_task');
pc.addQuery('request_item.request', current.request_item.request);
pc.addQuery('assignment_group', '287ebd7da9fe198100f92cc8d1d2154e'); //network group
pc.addNotNullQuery('u_ip_address');
pc.query();
if(pc.next()){
current.u_ip_address = pc.u_ip_address;
}
}

Any Assistance would be greatly appreciated!

[Madhu27]

Please use current.update() as follows

                            if(pc.next()){  

                                      current.u_ip_address = pc.u_ip_address;  

                                      current.update();

                            }

Thanks

PS: please hit like/helpful...if it helps

[mark_zieglmeier]

Still had the same issue. It came up blank in the new task.

[Deepak Kumar5]

Try with After insert BR.

1. var pc = new GlideRecord('sc_task');  
2. pc.addQuery('request_item', current.request_item);  

[mark_zieglmeier]

I changed the BR to be an after insert and it did not work. I would actually want this before insert, as I want the BR to search for the correct task and pull the data as it is inserting the new record.