Password length not accepting in Basic AuthCode

[surbhi_123]

I have to integrate ServiceNow and Jira and for that I am using basic authentication. In that the length of API Token from Jira is very large and is not accepting by ServiceNow . It shows the error message as follows -

[raja_5]

@surbhi_123 

I have the changed the length to 500 and tried and it worked for me 

[allthethings]

Also change the sys_auth_profile_basic table's password length to 512. This is what finally worked for me when configuring an Outbound REST message's Basic authentication.

[nityabans27]

Hi @surbhi_123 ,

Options to fix

1. Use “Basic Auth” headers directly in the REST Message (workaround)

• Don’t save the long string in the credential record.

• In your REST Message, set an HTTP Header:

  Name: Authorization Value: Basic <base64encoded(email:api_token)>

• You can generate the Base64 string externally (or with a background script in SN) and paste it here.

2. Use “HTTP Authentication Profile – OAuth 2.0” (recommended)

• Atlassian supports OAuth 2.0 for integrations.

• This avoids token length issues, is secure, and future-proof.

3. Use Connection & Credential Aliases

• Store the token in an encrypted field (Credential record), and reference it in your REST Message.

• This way you don’t manually paste long strings into the REST profile.