PDI Instance activity showing Refreshing for a long

[Kri]

My PDI Instance showing Refreshing for a long time now, I cannot able to perform Instance action because of this issue

[AndersBGS]

Hi @Kri 

As you might know, there is no support available from ServiceNow in relation to PDIs. Hence, I would recommend you to wait some time to see if it comes online again. If it doesn't come online again, the only available solution is to release your instance and request a fresh installation.

Please remember, if you haven't backed up your instance, all work will be lost by a release - You do not have the possibility to restore from previous. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Ravi Chandra_K]

Hello @Kri 

Greetings!

PDIs usually take three to five minutes to wake up and should not take any longer than 20 minutes.

 If your PDI still does not wake up after trying again later, release the PDI and request a new PDI.

refer below doc:

https://developer.servicenow.com/dev.do#!/guides/tokyo/now-platform/faq/pdi_faq

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Anitha K2]

I am facing the same problem since 4 days, but I am able to login to the instance by clicking the "start building"  tab.