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PDI instance stuck offline – cannot activate (dev294970)

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AbdessamadA9960
Giga Contributor

yesterday

Hi everyone,

My Personal Developer Instance (dev294970) is currently showing as Offline, and I’m unable to bring it back online.

Here are the details:

  • Version: Zurich
  • Tried clicking Refresh multiple times
  • Tried accessing the instance URL directly
  • Status remains Offline

It has been like this since this morning.

Is there a way to manually wake it up, or does this require admin intervention?

Thanks in advance!

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Dr Atul G- LNG
Tera Patron

yesterday

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

 

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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SohamTipnis
Mega Sage

yesterday

Hi @AbdessamadA9960,

 

If your instance is showing offline, don’t worry, this is actually quite common.

 

If you’re using a personal developer instance, it usually goes offline automatically after some inactivity. In that case, just go to the ServiceNow Developer Portal, open Manage Instance, and click on Start Instance. It may take a few minutes to come back up, so give it a little time.

If it’s not a developer instance (like a company instance), then it could be due to maintenance, a restart, or some backend issue. In that case, the best thing to do is check with your ServiceNow admin or platform team.

Also, just try refreshing or opening it in another browser once, just to rule out any minor issue from your side.

If it stays offline for too long (like more than 30–40 minutes), then it’s better to escalate it.

 

 

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊


Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10