PDI instance stuck offline – cannot activate (dev294970)

[AbdessamadA9960]

Hi everyone,

My Personal Developer Instance (dev294970) is currently showing as Offline, and I’m unable to bring it back online.

Here are the details:

• Version: Zurich
• Tried clicking Refresh multiple times
• Tried accessing the instance URL directly
• Status remains Offline

It has been like this since this morning.

Is there a way to manually wake it up, or does this require admin intervention?

Thanks in advance!

[SohamTipnis]

Hi @AbdessamadA9960,

If your instance is showing offline, don’t worry, this is actually quite common.

If you’re using a personal developer instance, it usually goes offline automatically after some inactivity. In that case, just go to the ServiceNow Developer Portal, open Manage Instance, and click on Start Instance. It may take a few minutes to come back up, so give it a little time.

If it’s not a developer instance (like a company instance), then it could be due to maintenance, a restart, or some backend issue. In that case, the best thing to do is check with your ServiceNow admin or platform team.

Also, just try refreshing or opening it in another browser once, just to rule out any minor issue from your side.

If it stays offline for too long (like more than 30–40 minutes), then it’s better to escalate it.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[VasilisG]

Hello, 
Mine is Yokohama and I am facing the exact same issue since today.

Is there any scheduled maintenance? I've see (in forums) that in "Manage Instance" if there is an on-going maintenance there should be a message. Does anyone know if there is an outage?

Kind Regards

Vasilis

[Tanushree Maiti]

Hi @VasilisG 

No maintenance work is going on. MY PDI / developer -manage instance is working fine.

Try once in Incognito/InPrivate Browser

[VasilisG]

I have tried multiple things.
Login from icognito, press refresh from "Manage Instance"
In the home page i get this
"We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"
Its being a while since i faced the issue and i am starting to worrie about that I might get my work lost...

[Tanushree Maiti]

Hi @VasilisG 

Wait for a day. If the problem not fixed, You have to request new instance  as there is no support available for PDI.