PDI is showing white blank page unable to login to my PDI

Kunal Waghmare1 · ‎02-08-2023

Hi Community,

last day I was working on my PDI and suddenly it's showing me a white page like below I try to refresh I do cancle_my_transaction.do but its not working

any one have an idea about please share me the resolution

Thanks in advance.

#servicenow

Henri Muldre · ‎05-03-2023

For me, the issue only happened when loading with now UI. Without now UI, there were no issues.

For example yourInstanceName.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do gave white page, but yourInstanceName.service-now.com/sys_user_list.do did not and worked without issues.

The fix was to clear instance cache.

Please try the following:
yourInstanceName.service-now.com/cache.do

View solution in original post

Kunal Waghmare1 · ‎02-10-2023

any one have an idea??

Anurag Tripathi · ‎02-10-2023

Have you tried to navigate by URL to see if anything works.

Like

https://<your instance>.service-now.com/navpage.do

-Anurag

iv86 · ‎02-13-2023

Hi, I have same issue since last Friday - only blank page shows up instead of my PDI.

And I tried

https://<your instance>.service-now.com/navpage.do,

https://<your instance>.service-now.com,

Refreshing instance,

Different browser,

Nothing worked so far 😞

Dhanu4 · ‎04-04-2023

i'm facing the same issue, is there any fix for the issue?