PDI is showing white blank page unable to login to my PDI

[Kunal Waghmare1]

Hi Community,

last day I was working on my PDI and suddenly it's showing me a white page like below I try to refresh I do cancle_my_transaction.do but its not  working 

 any one have an idea about please share me the resolution 

Thanks in advance.

#servicenow 

[Ryan Hertz]

I am also facing this same issue. I was able to access the instance Two days back. When I tried yesterday, it only came up as blank. 

[Henri Muldre · Accepted solution]

For me, the issue only happened when loading with now UI. Without now UI, there were no issues.

For example yourInstanceName.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do gave white page, but yourInstanceName.service-now.com/sys_user_list.do did not and worked without issues.

The fix was to clear instance cache.

Please try the following:
yourInstanceName.service-now.com/cache.do

[Kunal Waghmare1]

Hi @Henri Muldre thanks for the solution