Personal Developer Instance Admin

AjD1
Tera Contributor

‎08-01-2021 12:46 PM

This is related to my initial post about PDI Admin Access. When I created the PDI, I was given a username of 'aes.creator'. This is DIFFERENT from the username I created initially with ServiceNow. I followed the advice in the original post to switch the role for aes.creator to 'Admin', however, it does not appear I have full admin capabilities? Areas that I see in the documentation are not visible to me in the PDI*.

When I set the 'Admin' role, I did that in https://developer.servicenow.com/dev.do#!/home with my personal ServiceNow account. But when I go into the PDI, it is with the aes.creator account. While I'm in the PDI, I have not found a way to determine what role I actually have? Is it possible that I either need to...

  • Somehow get into deverloper.service.now.com/dev.do with the aes.creator account to switch THAT account to the Admin role.
  • Login to my PDI with my personal ServiceNow account, which is the account that currently 'does' show as set to the Admin role.

Any ideas or help is appreciated. Thanks.

* These are some of the areas I don't seem to have access to.

  • User Administration > New. I was going to add a new Company as documented here, but there is no 'New' area or button?
  • User Administration > Roles. When I go here, I can see that there are 363 roles (or users?), but when I try to view them, I see a message at the top of the screen that states, "Number of rows removed from this list by Security constraints: 20".

These things just lead me to believe that I really don't have Admin role permissions at this point?

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Tony Chatfield1
Kilo Patron

‎08-01-2021 01:43 PM

Hi, you can review roles applied to individual user accounts via the ‘roles’ related list at bottom of the user record when logged in as admin (if your admin account still has correct roles applied)
In my PDI instance my admin account has 21 roles
/nav_to.do?uri=sys_user.do?sys_id=6816f79cc0a8016401c5a33be04be441
and AES Creator user has 6 roles
/nav_to.do?uri=sys_user.do?sys_id=a050a7f4db232c500e5c1d6305961986

  • This may vary a little for your instance, depending on plugins

The important admin roles are ‘admin’ and security admin’.

Based on your description and concerns I would suggest that you reset your PDI to OOB.
This should ensure that any missing\accidently changed\removed functionality is restored.

 

 

find_real_file.png

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AjD1
Tera Contributor

‎08-01-2021 05:51 PM

Thanks for the response Tony!

My PDI URL looks a bit different than what you posted...
/nav_to.do?uri=%2Fsys_user.do%3Fsys_id%...

I also do not see any roles related list at the bottom of a user record...

find_real_file.png

I think your advice to 'Reset and Wipe Instance' (I presume 'OOB' means 'Out Of Box' ?) seems like good advice. I'm going to wipe & reset and see if things start out more correctly this time. Thanks!

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Tony Chatfield1
Kilo Patron
In response to AjD1

‎08-01-2021 06:00 PM

Hi, from your screenshot you are logged in as the 'Creator user' and not Admin user
You can set this via your dev instance preferences menu 'Change User Role' - In my previous screen shot this is above the 'Reset and Wipe instance' menu option;
But resetting to Out Of Box may be a good plan, as you can be sure that the instance is correctly configured with a full reset.

AjD1
Tera Contributor

‎08-01-2021 06:04 PM

Got it, thanks for the clarification Tony. I had changed the User Role to Admin before, but must have still be logging into the actual PDI as the Creator User. I was able to login in as Admin now, but I still think I will follow your advice and reset to OOB, just to be sure I'm on a solid foundation. Thanks!

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