Playbook Configuration - How to loop back on rejected approvals?

[RehaS]

In ServiceNow Playbook, I want to configure an approval action to verify a task. If the approval is granted, the playbook should proceed to the next stage. However, if the approval is denied, I need the playbook to revert to the previous step and repeat the previos steps and ask for  approval again. How can I achieve this in ServiceNow Playbook? What would be the best approach to set this up?

[Bhavin2]

Hi @RehaS , Do you have update on the query , we are trying to fulfil same 

[RehaS]

Hi @Bhavin2 , so we couldn’t accomplish to go back to the previous step. But what we did was created a new activity with new flow action where we did the approval and rejection. So to summarise, a single activity in playbook which will handle the approval and rejection process. Only when the approval is received it will move to the next activity playbook, else it will stay on the same activity

[Rey Paras]

Hi @RehaS , Can you provide the details on how you configure your custom activity for this workaround? 
Thanks.

[RehaS]

Hi @Rey Paras , we created a new activity and called a custom flow action. The custom flow action will have the below steps

once the task is completed

1. Ask for approval - if approved, then end flow

2. If Approval rejected, go back to step 1 with rejected comments and reopen the task that was previously sent for approval

This will be done until an approval is received or you can set a max limit with number of times the flow can ask approval again

i hope this helps