Playbook "Mark Complete" button not working.

jon_obeirne
ServiceNow Employee
ServiceNow Employee

I am struggling with the "Mark Complete" button in the Playbook.  I created a new table, and created a PAD for it.  When I execute the playbook the "Mark Complete" button does not work.  The "Skip" and "Update" buttons work fine.  In the image below I include the browser console messages produced when I click "Mark Complete".

 

Screenshot 2023-05-29 at 2.03.53 PM.png

5 REPLIES 5

bgmoreira
Tera Contributor

I have the same issue. 

The solution for my case was simpler. In my playbook form, I was only displaying one field to be filled in, but the table had two more required fields.

 

How did I notice this? By opening my request through ServiceNow, outside the playbook workspace.

So, the recommendation is valid.

 

Check if the table related to your record producer and your playbook has any unfilled required columns that aren't displayed in your playbook form. This may cause your "mark complete" button to malfunction, but it's actually correct behavior.

 

best Regards.