Populate Description of Assignment Group, on Assignment group field, instead of Assgnment Group name

[madyapgolpriya]

Hi Team,

I have one requirement, 

On Incident form, On Assignment group field, once i search for assignment group to select any group at that the assignment group name is coming on 'Assignment Group', field but here what want to achieve is when i select any assignment group at that its description should populate, on that 'Assignment group', field.

For Example:

I have 'Network' Group and Test is the description of that field, and when i select Network group at that time, user don't have to see the Network group name, but he suppose to se the Description Test on Assignment Group field Name

[Dr Atul G- LNG]

Hi @madyapgolpriya 

What is business case for this?> What benefit it will serve.

[Robbie]

Hi @madyapgolpriya,

To answer your question directly, each table has a 'display value' which is the value you see when searching/typing against that table (In your case the Group table and group name) 

Please note, however, this reflects all fields across the platform that reference this Group field. So if you implement this generically for the Incident table for example where you have a group field, this will also be displayed for Change Requests and Problem records etc.

Please make sure this is the desired behaviour before implementing.

Best practice: You probably only want this to reflect on the incident table for example and not for Change requests or Problem records so leverage a dictionary override.

For the generic update to reflect everywhere, go to that table (Group table name: sys_user_group), right-click on any column header and go to 'Configure', then 'Dictionary'. 

By default, the 'name' column is displayed (the 'Display' column = true). Change this to the description field if you want this to display.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie