Populating user assigned assets to user request in the Service Catalog

[RacheleTashjian]

I'm attempting to create an item in the catalog that will give users USB drive access on their laptops.  I can get the user's assigned assets to populate in a list collector, but it's not giving me the CI name, it's only giving me the model of the laptop.  The end result is once the usb drive access is approved, that laptop will then get added to an AD group to allow access to the USB drive.

I've got two variables, employee requesting exception (reference to sys_user) and computer name (alm_hardware).  I can't get the computer name list collector to return the CI name instead of the model name so I can automate adding it to the AD group.

Any ideas?

[RacheleTashjian]

The laptop (CI name) is the unique identifier here or could be the sys_id of the device but can't hard code that into the flow.  I'm in the process of putting together the workflow and could use some assistance in implementing your fix.