Portal: My favorites "You don't have access to X of your favorited items." message issue

[bbf35621]

I have received a strange message on the My favorites widget on the ESC homepage, "You don't have access to X of your favorited items.".

I have an admin role, and I do have access to all catalog items and articles. It didn't show that a while back before the user criteria was applied to some catalog items and now it's showing up. I have added myself to a group where it is in the user criteria and still has that message. Another strange thing I found out is if I add more favorited items, the number of X in the message will be reduced, which makes no sense. This also happened to other users. Is it possible that it's a bug from the ServiceNow side and there is an EC plugin that might fix that issue? My EC plugin version is 28.0.4, but I don't know if upgrading the plugin will fix that. Can someone point me out where that might cause?

[Mark Roethof]

Hi there,

Did this occur recently, since a store version upgrade? If so, you could raise a ServiceNow case. If this suddenly popped up while not having done anything with the store version, its not likely to be the EC plugin. What else did you change recently?

[bbf35621]

I have not updated the Employee Center plugin to the latest version yet. The current version I am in is 28.0.4. Someone suggested to try but I do not think that will fix the issue. The message recently suddenly popped up after User Criteria is added. There weren't any messages before it was applied to it. Even though I added myself to the group that is in the user criteria to see if the message go away, I still have that message. I still have access to these catalog items because I have the admin role.

[Mark Roethof]

Be aware with User Criteria, just having an admin role might not do the trick! You really have to exactly match the criteria. That's simply how User Criteria work.

[bbf35621]

Okay, then how is the access message in My Favorites still there after I added myself to a group that is in User Criteria? Will removing admin from my SN account and putting me in the user criteria group will solve that?